{"id":3678,"date":"2023-04-04T06:49:42","date_gmt":"2023-04-04T06:49:42","guid":{"rendered":"https:\/\/adhhoteles.com\/complaints-channel\/"},"modified":"2026-09-10T16:12:49","modified_gmt":"2026-09-10T16:12:49","slug":"complaints-channel","status":"publish","type":"page","link":"https:\/\/adhhoteles.com\/en\/complaints-channel\/","title":{"rendered":"Complaints Channel"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3678\" class=\"elementor elementor-3678 elementor-3645\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1d5ce72 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"1d5ce72\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a8d4e2d\" data-id=\"a8d4e2d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d7b1388 elementor-widget elementor-widget-image\" data-id=\"d7b1388\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1894\" height=\"343\" src=\"https:\/\/adhhoteles.com\/wp-content\/uploads\/2021\/10\/CONTACTO-PROTOCOLO-COVID-2.png\" class=\"attachment-full size-full wp-image-2593\" alt=\"\" srcset=\"https:\/\/adhhoteles.com\/wp-content\/uploads\/2021\/10\/CONTACTO-PROTOCOLO-COVID-2.png 1894w, https:\/\/adhhoteles.com\/wp-content\/uploads\/2021\/10\/CONTACTO-PROTOCOLO-COVID-2-300x54.png 300w, https:\/\/adhhoteles.com\/wp-content\/uploads\/2021\/10\/CONTACTO-PROTOCOLO-COVID-2-1024x185.png 1024w, https:\/\/adhhoteles.com\/wp-content\/uploads\/2021\/10\/CONTACTO-PROTOCOLO-COVID-2-768x139.png 768w, https:\/\/adhhoteles.com\/wp-content\/uploads\/2021\/10\/CONTACTO-PROTOCOLO-COVID-2-1536x278.png 1536w\" sizes=\"(max-width: 1894px) 100vw, 1894px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1fde51e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1fde51e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-efd11c4\" data-id=\"efd11c4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e9b3738 titulo elementor-widget elementor-widget-heading\" data-id=\"e9b3738\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\"><font face=\"Gotham-Medium, sans-serif\"><b>Complaints Channel<\/b><\/font><\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c0272c6 texto tabla-cookies elementor-widget elementor-widget-text-editor\" data-id=\"c0272c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If you become aware of any possible irregular, unethical or inappropriate conduct by any person who is employed by, represents or participates in any way with the organization, you can file a complaint through the <strong>Complaints Channel<\/strong>.<\/p><p><b>This channel is intended to serve as a channel of communication for reports and complaints relating to possible fraud, crime, danger or breaches of legal obligations of which an employee or person outside the company becomes aware.<br \/><\/b><\/p><p><span style=\"font-size: 1rem;\">The form below is available\u00a0<\/span>to those concerned to report such conduct.<\/p><p>Employees, customers, clients, users, suppliers or anyone who has contact with our services are encouraged to use these channels to send us any information that may be helpful to investigate the incident.<\/p><p><b>Confidentiality <\/b>&#8211; This organisation is committed to protecting the identity of the worker raising a concern and ensures that relevant disclosures are treated in confidence. The focus will be on the wrongdoing rather than the person making the disclosure.<\/p><p>We remind you that you can find more detailed information about our Whistleblowing Policy in item 14 of the <a href=\"https:\/\/adhhoteles.com\/wp-content\/uploads\/2023\/06\/ADH_Folleto_Politicas_ESPANOL-compressed.pdf\" target=\"_blank\" rel=\"noopener\"> <b> ADH Hotels &amp; Resorts Corporate Policies. <\/b> <\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0871bb0 elementor-widget elementor-widget-shortcode\" data-id=\"0871bb0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f7325-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"7325\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/3678#wpcf7-f7325-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"7325\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.7\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f7325-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"adh-form\">\n\t<h2>Details of the complainant\n\t<\/h2>\n\t<p><small>This information is not mandatory, but it will make it easier for us to contact you when handling and following up your complaint.<\/small>\n\t<\/p>\n\t<div class=\"adh-form-row\">\n\t\t<div class=\"adh-form-col\">\n\t\t\t<p><label for=\"nombre\">Name<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"nombre\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" id=\"nombre\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"nombre\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"adh-form-col\">\n\t\t\t<p><label for=\"apellidos\">Surname<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"apellidos\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" id=\"apellidos\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"apellidos\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"adh-form-col\">\n\t\t\t<p><label for=\"telefono\">Phone number<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"telefono\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-text wpcf7-validates-as-tel\" id=\"telefono\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"telefono\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<h2 class=\"oblg\">Email adress\n\t<\/h2>\n\t<p><small>Please leave your email address so that we can get in touch with you.<br \/>\n<\/small>\n\t<\/p>\n\t<div class=\"adh-form-row\">\n\t\t<div class=\"adh-form-col\">\n\t\t\t<p><label for=\"email\">Email adress<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" id=\"email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"email\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"adh-form-col\">\n\t\t\t<p><label for=\"repeat-email\">Confirm your Email adress<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"repeat-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" id=\"repeat-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"repeat-email\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"adh-form-row\">\n\t\t<div class=\"adh-form-col\">\n\t\t\t<h2 class=\"oblg\">Company\n\t\t\t<\/h2>\n\t\t\t<p><small>Please indicate which company or organisation you belong to.<\/small><br \/>\n<label for=\"empresa\" class=\"sr-only\">Empresa<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"empresa\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><input type=\"radio\" name=\"empresa\" value=\"ADH Hotels &amp; Resorts Corporate\" checked=\"checked\" \/><span class=\"wpcf7-list-item-label\">ADH Hotels &amp; Resorts Corporate<\/span><\/span><span class=\"wpcf7-list-item\"><input type=\"radio\" name=\"empresa\" value=\"Ocean House Costa del Sol Affiliated by Meli\u00e1\" \/><span class=\"wpcf7-list-item-label\">Ocean House Costa del Sol Affiliated by Meli\u00e1<\/span><\/span><span class=\"wpcf7-list-item\"><input type=\"radio\" name=\"empresa\" value=\"Las \u00c1guilas Tenerife Affiliated by Meli\u00e1\" \/><span class=\"wpcf7-list-item-label\">Las \u00c1guilas Tenerife Affiliated by Meli\u00e1<\/span><\/span><span class=\"wpcf7-list-item\"><input type=\"radio\" name=\"empresa\" value=\"Hilton Mallorca Galatz\u00f3\" \/><span class=\"wpcf7-list-item-label\">Hilton Mallorca Galatz\u00f3<\/span><\/span><span class=\"wpcf7-list-item last\"><input type=\"radio\" name=\"empresa\" value=\"Person external to the organisation\" \/><span class=\"wpcf7-list-item-label\">Person external to the organisation<\/span><\/span><\/span><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"adh-form-row\">\n\t\t<div class=\"adh-form-col\">\n\t\t\t<h2 class=\"oblg\">Place\n\t\t\t<\/h2>\n\t\t\t<p><small>Please select the place where the events occurred.<\/small><br \/>\n<label for=\"lugar\" class=\"sr-only\">Lugar<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"lugar\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"lugar\"><option value=\"ADH Hotels &amp; Resorts Corporate (Madrid)\">ADH Hotels &amp; Resorts Corporate (Madrid)<\/option><option value=\"Ocean House Costa del Sol Affiliated by Meli\u00e1 (M\u00e1laga)\">Ocean House Costa del Sol Affiliated by Meli\u00e1 (M\u00e1laga)<\/option><option value=\"Las \u00c1guilas Tenerife Affiliated by Meli\u00e1 (Tenerife)\">Las \u00c1guilas Tenerife Affiliated by Meli\u00e1 (Tenerife)<\/option><option value=\"Hilton Mallorca Galatz\u00f3 (Palma de Mallorca)\">Hilton Mallorca Galatz\u00f3 (Palma de Mallorca)<\/option><option value=\"Otro\">Otro<\/option><\/select><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div>\n\t\t<h2 class=\"oblg\">Description\n\t\t<\/h2>\n\t\t<p><small>Tell us in detail about your experience.<\/small><br \/>\n<label for=\"descripcion\" class=\"sr-only\">Description<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"descripcion\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"descripcion\"><\/textarea><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"submit\">\n\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Send\" \/>\n\t\t<\/p>\n\t<\/div>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e828ae elementor-widget elementor-widget-html\" data-id=\"6e828ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script type=\"text\/javascript\">\n    document.addEventListener('DOMContentLoaded', function () {\n    const email = document.querySelector('[name=\"email\"]');\n    const repeat = document.querySelector('[name=\"email-repeat\"]');\n\n    if (!email || !repeat) return;\n\n    function checkEmails() {\n        if (repeat.value && email.value !== repeat.value) {\n            repeat.setCustomValidity('Los emails no coinciden.');\n        } else {\n            repeat.setCustomValidity('');\n        }\n    }\n\n    email.addEventListener('input', checkEmails);\n    repeat.addEventListener('input', checkEmails);\n});\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b34d5a4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b34d5a4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3a51c4d\" data-id=\"3a51c4d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f3f1ad4 elementor-widget elementor-widget-text-editor\" data-id=\"f3f1ad4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: bold; font-family: Gotham-Medium, sans-serif; color: #5f5f5f;\">*<\/span><span style=\"color: #5f5f5f; font-family: Calibri, sans-serif; font-size: 11pt;\">ADH Oeste Gnamma Integral Spring SL, as data controller, will process the data you provide through this form in order to manage your complaint and to inform you about the follow-up of the same. <\/span><\/p>\n<p><span style=\"color: #5f5f5f; font-family: Calibri, sans-serif; font-size: 11pt;\">You may exercise your rights under the data protection regulations at Calle Alcal\u00e1 n\u00ba54 2\u00baIzq, Postal Code 28014 Madrid, or by e-mail: dpo@adhhoteles.com. For more information on the processing of your data, please refer to our privacy policy via the following link <\/span><span style=\"font-weight: bolder; font-family: Gotham-Medium, sans-serif; color: #5f5f5f;\"><a style=\"background-color: #ffffff; color: #5f5f5f; font-family: Calibri, sans-serif; font-size: 11pt;\" href=\"https:\/\/adhhoteles.com\/en\/privacy-policy\/\" target=\"_blank\" rel=\"noopener\">Privacy Policy<\/a>.<\/span><\/p>\n<p><span style=\"color: #5f5f5f; font-family: Calibri, sans-serif; font-size: 14.6667px;\">Processing will only be carried out if you provide us with identification data. <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Complaints Channel If you become aware of any possible irregular, unethical or inappropriate conduct by any person who is employed [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"footnotes":""},"class_list":["post-3678","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.1.1 - 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